Q&A

Can my phone be repaired while I wait in one of your locations?

Almost all repairs can be completed while you wait in 30 minutes or less by one of our experienced technicians. The only repair that cannot be completed while you wait is the water damaged repair service. Water damaged devices generally need to be dropped off for at least 24-48 hours.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This why we offer a water damage service specially tailored for water damaged devices.

How Long does water damage repair generally take?

Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.

What should I do if my device falls in water or another liquid?

First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next send the device in for our water damaged service. Our chance at the iphone repair increases substantially the sooner we receive it. Q&A.

Do I need to make an appointment to bring my device into one of your repair locations?

No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any repair needed.

Are your parts Original Apple or OEM?

Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are "from Apple" they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to info@mrfixes.com and we will do our best to diagnose it.

Q&A.Contact Us

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MrFixes LLC

142 Massachusetts Avenue, Arlington, Massachusetts 02474, United States

(857) 415 01 47

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